Challenge: Creating Sustainable Change
"Enterprises that fail to prepare and support their workforces for major and continuing change will miss business objectives by at least 30%."
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Change is a process, not an event. Organizations undertake large-scale change initiatives to achieve desired business results.
In order for change to be sustainable and for an organization to realize the long-term business results, there must be a plan and contingencies in place for supporting and educating your workforce beyond the implementation or go-live stage.