Program Support
"Change is a process, not an event."
Howard Schapiro, President, The Abreon Group
As you prepare to implement the change, remember that your employees need a safety-net. They need to know that they will be supported during and after the change. And, they need to know where to turn when things aren’t clear. Offering support is critical to institutionalizing the change.
Support can be delivered in many forms:
- dedicated help desk support for “How To” questions
- coaching / mentoring
- electronic performance support systems (self-service)
- tips & traps development for enhancing performance
- ongoing training
- evaluating user performance post launch
- sustainability plans
Abreon’s team of credentialed consultants ensures that your users are supported during times of uncertainty and change.
Learn about the other solution service components that support an Integrated Change Solution™.