Abreon White Papers

The Future of Patient Care: The Human Side of Computerized Physician Order Entry

2008-08-12T10:11:01Z

The success of Computerized Physician Order Entry (CPOE) systems does not lie with the technology itself but rather lies with physician and medical staff acceptance, understanding and utilization of the CPOE system. The use of such technology involves a deep cultural transformation, workflow shift and attitudinal adjustment, and without buy-in of these medical professionals, the hospitals’ resources will be squandered.

Why Technology is NOT the Most Important Aspect of a Technology Initiative

2008-08-12T10:02:00Z

Too often, businesses try to address organizational change initiatives with a large focus on technology or business process reengineering and with little planning or investment made at the people level. The result: Large investments that should deliver strategic impact fail to result in needed ROI. The solution: Organizations need to give as much attention and forethought to the human side of change as they do to the technology and process side of change.

Ten Myths and Truisms about Centralizing IT Support for Health Information Technology

2008-08-12T02:58:00Z

In the world of Health Information Technology (HIT), technical support operations are frayed and fragmented by specialized software and equipment, diverse audiences and the predominance of dedicated support pods serving as experts in one particular piece of the puzzle. More and more, the support environment is becoming increasingly dispersed and decentralized. These issues can be addressed, however, by consolidating dispersed HIT support operations into a centralized, proactive service model that improves support efficiency and meets prescribed quality of service levels for improved patient care.

What Smart Healthcare Organizations are Doing Today to Improve Support for Health IT

2008-08-12T02:53:00Z

The growing demands for performance support — specifically for IT operations and service desk support efforts — in health information technology (HIT) are made all the more challenging by the fragmentation of the support infrastructure across the constantly changing landscape of most healthcare organizations. By consolidating support operations into a centralized performance support model with a unified, proactive service desk, CIOs and HIT administrators in healthcare organizations of all sizes can provide better support while controlling costs and providing better response and problem resolution close-out rates to meet prescribed quality of service levels — an offshoot of which is better patient care.

The High-Wire(less) Act: Communication and Education are the Safety Net

2008-08-12T02:48:00Z

In the wired world, less is more. Suddenly we are surrounded by enabling wireless technology that has obvious and compelling benefits in manufacturing applications. However, like all innovations, the barrier to entry isn’t the complexity of the technology, but the logistics of its integration with user to make it truly effective. To realize the benefits of wireless technology, manufacturing companies must focus on the impact the technology implementation has on its workers and employ an integrated approach to addressing and managing the human side of change. Only then can an organization really put wireless technology to work and optimize the return on is IT investment.