White Papers | Integrated Change Solution
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The Future of Patient Care: The Human Side of Computerized Physician Order Entry
- The success of Computerized Physician Order Entry (CPOE) systems does not lie with the technology itself but rather lies with physician and medical staff acceptance, understanding and utilization of the CPOE system. The use of such technology involves a deep cultural transformation, workflow shift and attitudinal adjustment, and that without buy-in of these medical professionals, the hospitals' resources will be squandered.
- Tagged: Healthcare Integrated Change Solution Communication Education Program Support
- Posted: Tuesday, August 12, 2008
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Why Technology is NOT the Most Important Aspect of a Technology Initiative
- Too often, businesses try to address organizational change initiatives with a large focus on technology or business process reengineering and with little planning or investment made at the people level. The result: Large investments that should deliver strategic impact fail to result in needed ROI. The solution: Organizations need to give as much attention and forethought to the human side of change as they do to the technology and process side of change.
- Tagged: Consumer Packaged Goods Energy Financial Services Healthcare Manufacturing Retail Transportation Other Industries AGFA Allscripts J.D. Edwards Lotus Notes McKesson Oracle PeopleSoft SAP Siebel Other Applications Integrated Change Solution Communication Education Program Support
- Posted: Tuesday, August 12, 2008
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Ten Myths and Truisms about Centralizing IT Support for Health Information Technology
- In the world of Health Information Technology (HIT), technical support operations are frayed and fragmented by specialized software and equipment, diverse audiences and the predominance of dedicated support pods serving as experts in one particular piece of the puzzle. More and more, the support environment is becoming increasingly dispersed and decentralized. These issues can be addressed, however, by consolidating dispersed HIT support operations into a centralized, proactive service model that improves support efficiency and meets prescribed quality of service levels for improved patient care.
- Tagged: Healthcare Integrated Change Solution Communication Education Program Support
- Posted: Monday, August 11, 2008
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What Smart Healthcare Organizations are Doing Today to Improve Support for Health Information Technology
- The growing demands for performance support, specifically for IT operations and service desk support efforts in health information technology (HIT) are made all the more challenging by the fragmentation of the support infrastructure across the constantly changing landscape of most healthcare organizations. By consolidating support operations into a centralized performance support model with a unified, proactive service desk, CIOs and HIT administrators in healthcare organizations of all sizes can provide better support while controlling costs and providing better response and problem resolution close-out rates to meet prescribed quality of service levels, an offshoot of which is better patient care.
- Tagged: Healthcare Integrated Change Solution Communication Education Program Support
- Posted: Monday, August 11, 2008
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