We deliver progressive training, starting with foundational learning and building to hands-on practice to increase user proficiency. Flexible and personalized curriculum paths are determined through self-assessments and manager recommendations—developed using both off-the-shelf and custom-built courses, eLearning, labs, exercises, scenarios, simulations, and more.
Office 365 communications are focused, two-way, and interactive to increase understanding, set expectations, and generate excitement. Key messages about what’s changing, the implementation plan, and post go-live updates are distributed through manager briefings, the Office 365 resource center, email, instant messenger, office posters, tent cards, and more.
A tiered model of support provides for a variety of support mechanisms—ensuring users can find answers on their own through the online resource center, but they can turn to local super users or the help desk if they get stuck. The super user program is all about supporting business continuity during adoption and facilitating the learning curve, which comes with all technology implementations.
Collecting feedback about the OCM program allows for real-time adjustments during implementation and establishes value for future projects. Measurements are collected through change surveys, focus groups and “pulse checks”—brief surveys conducted in the resource center to capture targeted feedback.